Trouble shooting, Not working? Support, Fastest way to get your Webinar running
Rinu Roy
Last Update há 6 meses
Before chatting with us!
It will save you time and could solve your issue quicker.
- Please check plugin version (latest see here)
- Test when you are not logged in (like your attendees will do)
- Test in an browser incognito window
- Check PHP if 7.4+,
- Check critical issue by visit (yourdomain.com/wp-admin/site-health.php?tab)
Sorry to hear.
Please give details of the issue, conflict and conflicting plugin, so we can improve plugin.
You can install the "health" plugin, via add new plugins
and activate WebinarIgnition without harming live site
by go to plugins and click "trouble shooting" Text near the plugin name
Now you only see WebinarIgnition active probably without any issues.
Test issue you found.
and activate other plugins and theme to investigate what cause the issue.
Test issue you found after each activation of a plugin or theme.
It could be an old unsupported plugin or not updating theme...
That to fix will bring you more stability and WebinarIgnition working on your website.
And you can make recurring automated personalized marketing with it.
Best regards Tobias & Ehtisham
Start a search in the search bar above
The fastest help is to search through the knowledge base first with a single word like "ZOOM", "SMTP", "Integration"
Often a small detail of information is needed to succeed.
KB Articles are very detailed, so a good chance to get a solving detail there.
Also we add when there are problems with other plugins so search for "WP Rocket".
Start a conversion via the Chat icon
Your request via chat is save. If we not answer right away, we answer via email.
Sorry for the experience,
- Please give us as much details as possible on your topic.
- Record a screencast with this free chrome Add-on https://chrome.google.com/webstore/detail/screencastify-screen-vide/mmeijimgabbpbgpdklnllpncmdofkcpn
- Do screencast when you are not logged in (like your attendees will do)
- Test in an browser incognito window
- Please also give a url, to a published webinar so we can test too
- Please give console error message
Best regards the WebinarIgnition Team