Trouble shooting, Not working? Support, Fastest way to get your Webinar running
Rinu Roy
Last Update vor 9 Monaten
Before chatting with us!
It will save you time and could solve your issue quicker.
- Please check plugin version (latest see here)
- Test when you are not logged in (like your attendees will do)
- Test in an browser incognito window
- Check PHP if 7.4+, critical issue (yourdomain.com/wp-admin/site-health.php?tab=debug)
- Deactivate plugins, use default theme to test (See video below please)
- If issue is still there with server details checked, all other plugins deactivated, standard theme used than please contact our support. (Details see last chapter below)
Start a search in the search bar above
The fastest help is to search through the knowledge base first with a single word like "ZOOM", "SMTP", "Integration"
Often a small detail of information is needed to succeed.
KB Articles are very detailed, so a good chance to get a solving detail there.
Also we add when there are problems with other plugins so search for "WP Rocket".
Start a conversion via the Chat icon
Your request via chat is save. If we not answer right away, we answer via email.
Sorry for the experience,
- Please give us as much details as possible on your topic.
- Record a screencast with this free chrome Add-on https://chrome.google.com/webstore/detail/screencastify-screen-vide/mmeijimgabbpbgpdklnllpncmdofkcpn
- Do screencast when you are not logged in (like your attendees will do)
- Test in an browser incognito window
- Please also give a url, to a published webinar so we can test too
- Please give console error message
Best regards the WebinarIgnition Team